SU add-on is not working properly.

[vishnu ponduru]

Hi,

while switching to su user in confluence it is showing page is not found. I just diable and enable the SU add-on. I got the following error log. please let us know the issues.

2017-11-14 01:26:13,274 ERROR [http-nio-8080-exec-146] [atlassian.confluence.servlet.ConfluenceServletDispatcher] serviceAction There is no Action mapped for namespace /plugins/confsu and action name su
-- referer: http://confluence.pvc.com:8080/admin/users/dosearchusers.action | url: /plugins/confsu/su.action | traceId: 1bba1de94d9e8c02 | 

[Nathanael Motz · Accepted solution]

I ran into this in Confluence too recently. Uninstalling and reinstalling the SU plugin resolved it for me.

[Dave Liao]

I just encountered this issue in the latest version of SU for Confluence Data Center - uninstalling then reinstalling the add-on works!

This is/was a known issue (CONFSU-48) from the vendor, which they resolved in a past version. I guess it's back for revenge in 2021. 😅