I have set SLA against priorities and all works great, I have set the freeze feature to a hold status which also works great. I close and as you can see below that works also.. But when i re-open and set the issue back to in progress the SLA clock does not start/restart.
Go to "VertygoSLA Configuration -> Agreement Times", edit one of them and make sure that the checkmark is off for the field "Behavior on stop Block on completion (will not restart) " and that your Agreement Type checks for "Issue reopened" in the "Triggers -> Start events".
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