I have set SLA against priorities and all works great, I have set the freeze feature to a hold status which also works great. I close and as you can see below that works also.. But when i re-open and set the issue back to in progress the SLA clock does not start/restart.
Go to "VertygoSLA Configuration -> Agreement Times", edit one of them and make sure that the checkmark is off for the field "Behavior on stop Block on completion (will not restart) " and that your Agreement Type checks for "Issue reopened" in the "Triggers -> Start events".
Hello Atlassian Community! Each month, we run a series of Spotlights to highlight Marketplace vendors and apps that our team thinks this Community would find valuable. In last month's Spotlig...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs