I've been tasked with provided metrics on how long tickets take to get through statuses and "phases" (groups of statuses). Leadership specifically wants bar graphs. I can do this manually, but I'm hoping there's a way to do it in Confluence / JIRA.
I've created filters that narrow down my tickets based on which group (Custom Field 1). I need a bar graph that tells me within that group, what the average time tickets spend in status 1, 2, 3, etc. based on what document type is was (Custom Field 2). Then I need a stacked bar graph that shows average time in "phases" (a combination of time in statuses 1-3) again, based on Custom Field 2. [Diagram example included]
Using the Time in Status macro/gadget I've kinda got something similar, but it's line graphs with an average per month, which is NOT what I need.
We're not picky as to whether this is done as a Confluence page or as a JIRA dashboard as long as it shows the correct data we need.
If Excel is also an option, you can easily create this chart with Better Excel:
Have a look at the workflow-report.xlsx template and its corresponding workflow-report.groovy script. The latter creates some time metrics like "Time in <Status Name Here>", "Time to first response" and so. You can modify the script to produce your custom time metrics.
Then you can create a chart or a pivot chart to visualize that, leading to some result like the blow.
It started as any story starts, on a normal, rainy day. Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...
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