Response Time custom field showing random days

Hi Team,

We have enable service-desk and configured SLA's to define the priorities. After that we noticed in few tickets 

"Response Time" custom field which is been created by Enhancer plugin is showing wrong data.

We are not facing this issue consistently, and the issue get fixed on some other action too.

I am adding two images for your reference, in first one, you can see the "Response time" is showing value in years, and in second image it looks fine. 







Amit Singh

1 answer

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Hi Amit,

Could you please raise an issue to our tracking tool including the screenshots?

And also, for the problematic issue, could you please attach "All" tab of issue, so that we can try to reproduce it.


Tuncay Senturk

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