Reseting of VertygoSLA time value on edit

The current configuration option for the VertygoSLA add in resets the time value on any edit of the issue. Is it possible to configure the add in to only reset on changing of the priority?

We have updated to the latest version of Vertygo 6.6.3.0 and

  • JIRA (v5.1.5#784-sha1:6c72993)

We can't find the option to trigger the funtionality under https://jira.valiantys.com/browse/VSLA-148

1 answer

1 accepted

Hi,

I'm Romain, the product manager of VertygoSLA.

If you still have an issue with VertygoSLA, you can create a ticket on : http://jira.valiantys.com.

(PS : Sorry for the delay, i have just seen your question right now !)

I referred to https://answers.atlassian.com/questions/107137/sla-clock-does-not-start-restart-upon-re-opening-an-issue which was in the Related Questions section, which gave me the extra info needed to change the config. Also the Valiantys JIRA also had more info on the need to ensure the workflow has the correct tranistions and post actions for VertygoSLA to work as expected.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

77 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you