Hi Antonella,

Will it be possible if somebody press the reject button (Thumb down), can there be a popup like "Do you really want to reject this ticket?". Reason is that some people pressed this button by accident.




3 answers

1 accepted

5 votes
Accepted answer

Hi @Stefan de Pagter,

You can add a screen on that transition so the rejection won't be automatic and moreover you can add a validator on a custom field or on the comments so the user has to add a comment or a rejection reason before rejecting the ticket. In this way you make sure it's not rejected by mistake wink

Hi @Stefan de Pagter,

Please set my answer as accepted so the ticket can be closed smile


Thanks Georges! Will follow up with my admin team. This ticket can be closed.

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