Hi Antonella,

Will it be possible if somebody press the reject button (Thumb down), can there be a popup like "Do you really want to reject this ticket?". Reason is that some people pressed this button by accident.

 

Regards,

Stefan

3 answers

1 accepted

Hi @Stefan de Pagter,

You can add a screen on that transition so the rejection won't be automatic and moreover you can add a validator on a custom field or on the comments so the user has to add a comment or a rejection reason before rejecting the ticket. In this way you make sure it's not rejected by mistake wink

Hi @Stefan de Pagter,

Please set my answer as accepted so the ticket can be closed smile

Thanks,

Thanks Georges! Will follow up with my admin team. This ticket can be closed.

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