Query on the vertygoSLA plugin

Hi,

My company is using VertygoSLA plugin 6.3.3.1. And I need to produce two SLA breach reports. One for current month and one for previous month. Could you please help me on the following two questions?

1. In the SLA advance search, can I use "End Date" parameter to find out when the SLA is breached? Or what exactly "end date" in the parameter list means?

2. How to specify relative date in the slasearch function? for example how do I specify something like end date greater than startOfMonth("-1M") ? Can I put it as <custom_field_name> IN slaSearch("end date", ">", "startOfMonth("-1M") ")?

Many thanks,

Li Zhang

1 answer

Hi,

As we said on https://jira.valiantys.com/browse/VSLA-892 :

"With VertygoSLA, you can make advanced search on 3 dates :

start date : when a SLA starts,
due date : the calculated date by VetrygoSLA, according to the start date, the agreement time, the calendar and the forzen status,
end date : when a sla has been closed."

(see: https://confluence.valiantys.com/display/VSLA/User+Guide#UserGuide-Usingthesearcher)


It
is not possible to use functions like "StartofMonth" for the moment. But, I hope we will do it soon.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 30, 2018 in Marketplace Apps

Three tips for boosting your board's efficiency with Story Maps

Trello is one of the most effective tools for driving your sprints. It's customizable for every Agile team and product owners and Scrum masters (SM) love it. However, Agile teams often struggle with:...

830 views 2 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you