Purchased but licence is not updated

Hi,

We purchased the licence for $10 with CC and it is still saying that it is trial version expiring 1st January 2015 in the plug in manager.

Can you please assist ?

Cheers

 

Michael

2 answers

Hi Michael

I can see in the purchase report that you have purchased a 10 users license starting 12/02/2014 and ending 12/02/2015. I don't know why the plugin manager says you have a trial version. I don't know if this is a bug or a feature. What does "with CC" mean? The plugin manager and license managing is not coming from us but provided by atlassian.

Regards

Benno

Just making sure you cut and pasted the license to your instance and the new license is showing for the plugin.    If it is, then I would try a restart to see if that makes a difference.

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