Purchased but licence is not updated

Hi,

We purchased the licence for $10 with CC and it is still saying that it is trial version expiring 1st January 2015 in the plug in manager.

Can you please assist ?

Cheers

 

Michael

2 answers

Hi Michael

I can see in the purchase report that you have purchased a 10 users license starting 12/02/2014 and ending 12/02/2015. I don't know why the plugin manager says you have a trial version. I don't know if this is a bug or a feature. What does "with CC" mean? The plugin manager and license managing is not coming from us but provided by atlassian.

Regards

Benno

Just making sure you cut and pasted the license to your instance and the new license is showing for the plugin.    If it is, then I would try a restart to see if that makes a difference.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jul 10, 2018 in Marketplace Apps

If you’re an Atlassian app developer, you’ll want to know about Atlas Camp!

This September 6-7, hundreds of Atlassian App developers will flock to Barcelona Spain to build skills, discover product roadmaps, meet face-to-face with the Atlassian team, and learn how to extend t...

179 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you