Purchased but licence is not updated

Hi,

We purchased the licence for $10 with CC and it is still saying that it is trial version expiring 1st January 2015 in the plug in manager.

Can you please assist ?

Cheers

 

Michael

2 answers

This widget could not be displayed.

Hi Michael

I can see in the purchase report that you have purchased a 10 users license starting 12/02/2014 and ending 12/02/2015. I don't know why the plugin manager says you have a trial version. I don't know if this is a bug or a feature. What does "with CC" mean? The plugin manager and license managing is not coming from us but provided by atlassian.

Regards

Benno

This widget could not be displayed.

Just making sure you cut and pasted the license to your instance and the new license is showing for the plugin.    If it is, then I would try a restart to see if that makes a difference.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 22, 2018 in Marketplace Apps

How a Marketplace app tech team is achieving gender diversity

Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...

510 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you