Project Configurator plugin kills Data Center

[Roy Chapman]

Running an import of a project configuration.  Absolutely kills JIRA Data Center.  All nodes become totally inacessible for around 5-10 minutes and users are logged out.

We will have to stop using this plugin in the working day now

[José Marañón [Awnaba Software S.L.]]

Being followed at https://awnaba.atlassian.net/browse/PCP-330

[José Marañón [Awnaba Software S.L.]]

Hi Roy, Could you send or attach the log files when that happened? On the other hand, I understood from your previous questions that you have been using it at least for a number of months in a Data Center environment. Is this a problem with a new version? Or is it a previously existing problem that happens now more frequently or with a greater impact? As William says, we have other support channels like our support email account or our issue tracker at [https://awnaba.atlassian.net]. You may find find them more convenient, especially our JIRA, for searching past issues, attaching files, commenting, etc. Best regards,

[William Zanchet [Atlassian]]

Hi Roy,

I believe you can raise a ticket with them as they might have this problem tracked down.
Awnaba has their own support channel:

Send an email to support at awnaba.com.

Cheers,
WZ