I have just created a new workflow and which when I upload it to a project is not showing the diagram. The error I have got from the logs is this
658x356807x1 prsoq7 10.87.77.136 /plugins/servlet/com.onresolve.WorkflowDiagramServlet [jira.web.action.WorkflowDiagramServlet] Graphviz error:
(dot.exe:6352): Pango-WARNING **: couldn't load font "Helvetica Oblique Not-Rotated 12", falling back to "Sans Oblique Not-Rotated 12", expect ugly output.
It works on other workflows ok?
I think that's probably not the right error from the logs - I get that message logged every time the workflow is viewed and it doesn't stop the workflow displaying so there's probably another entry in the logs for the error that's causing the workflow not to display.
See JVIZ-23 for more info on the Pango-Warning - the plugin site is probably a better place to seek help / raise issues for this plugin rather than a general JIRA Q&A site. Check out other logged issues in case yours is a known problem - I had problems displaying workflows that had ampersands in their name so the first thing you could try is renaming your workflow to remove any potentially problematic characters such as ampersands and plus signs.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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