Problems with the visualization of reports in JIRA

[victor ulloa]

Dear
Even linger the error of loading inform please mention what to do or steps
to consider
Error: The content resolver threw the following error:
*Unable to retrieve addon module URL. Please check your specified module
key.*
Loading add-on...

Thank

[Cristian_Lombardi]

I am facing the same issue "*Unable to retrieve addon module URL. Please check your specified module
key.*" , when i am trying to add the gadget to a dashboard.

Waited for a day but nothing changed , is there something i can do?

Thanks a lot

[Dario B]

If you are using Cloud please open a support ticket with the add-on vendor or on support.atlassian.com 

[Nic Brough -Adaptavist-]

It means the server for the add-on is not responding.  Have you given it a while and re-tried?

[victor ulloa]

Estimated the system was solved because the date of the computer had no relation with the Santiago-Chile time zone (it should be left manual), which meant that the server did not read the corresponding data. Done this change was solved the problem. Thank you

[Dario B]

Hi @victor ulloa,

I believe this is the same issue tracked in:

- https://ecosystem.atlassian.net/browse/AC-2285

Cheers,
Dario