Problems with plugin configuration.

When i am trying to configure Customer Reports for Service Desk i get this information after i go to configuration link: "Error getting projects, please check your JIRA logs". Logs not showing anything (Debug level).

Jira Core 7.3.6

Jira Service Desk 3.5.0

1 answer

Hi @Finevare admins

To get the list of projects we call this Jira REST API method


this method will return all of the projects that you (as the logged in user) have access to. 

ie: in our test environment we get this result

Screen Shot 2017-10-26 at 22.57.32.png

Can you check in your browser what is the result you get when trying to configure the application?


@Carlos Aparicio [DEISER] there is no result.

I don't know why i get 404.



Hi Norbert

I will run some test and try to reproduce the error.


Hi Norbert

We have released a new version that fixes this bug. You can upgrade to version 1.7.1.

Please let us know if everything is working as expected and sorry for the inconveniences!


@Carlos Aparicio [DEISER] thank you for upgrade. Now i can search for global agent. But i have another issue. When i set global agent, save all the changes and when i added Service Manager Configuration - it won't save. Every time i go to configuration tab, it is empty.


Do you see any errors in the log or in the browser console (like a 404 or something else)?



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