Problems with plugin configuration.

When i am trying to configure Customer Reports for Service Desk i get this information after i go to configuration link: "Error getting projects, please check your JIRA logs". Logs not showing anything (Debug level).

Jira Core 7.3.6

Jira Service Desk 3.5.0

1 answer

Hi @Finevare admins

To get the list of projects we call this Jira REST API method

/rest/api/2/project

this method will return all of the projects that you (as the logged in user) have access to. 

ie: in our test environment we get this result

Screen Shot 2017-10-26 at 22.57.32.png

Can you check in your browser what is the result you get when trying to configure the application?

Regards

@Carlos Aparicio [DEISER] there is no result.

I don't know why i get 404.

Regards

Norbert

Hi Norbert

I will run some test and try to reproduce the error.

Regards

Hi Norbert

We have released a new version that fixes this bug. You can upgrade to version 1.7.1.

Please let us know if everything is working as expected and sorry for the inconveniences!

Regards

@Carlos Aparicio [DEISER] thank you for upgrade. Now i can search for global agent. But i have another issue. When i set global agent, save all the changes and when i added Service Manager Configuration - it won't save. Every time i go to configuration tab, it is empty.

Hi

Do you see any errors in the log or in the browser console (like a 404 or something else)?

 

Regards

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