When i am trying to configure Customer Reports for Service Desk i get this information after i go to configuration link: "Error getting projects, please check your JIRA logs". Logs not showing anything (Debug level).
Jira Core 7.3.6
Jira Service Desk 3.5.0
To get the list of projects we call this Jira REST API method
/rest/api/2/project
this method will return all of the projects that you (as the logged in user) have access to.
ie: in our test environment we get this result
Can you check in your browser what is the result you get when trying to configure the application?
Regards
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Norbert
I will run some test and try to reproduce the error.
Regards
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Norbert
We have released a new version that fixes this bug. You can upgrade to version 1.7.1.
Please let us know if everything is working as expected and sorry for the inconveniences!
Regards
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Charly [DEISER] thank you for upgrade. Now i can search for global agent. But i have another issue. When i set global agent, save all the changes and when i added Service Manager Configuration - it won't save. Every time i go to configuration tab, it is empty.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi
Do you see any errors in the log or in the browser console (like a 404 or something else)?
Regards
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.