Problems when summing custom fields

[Marc Vander Jeught]

Hi

We downloaded and installed the last version of the product but the issue with the summing of custom fields still exists.

Standard fields are summed correctly.

Kind regards,

Marc Vander Jeught

[Marc Vander Jeught]

Hi Benjamin John

I marked the fields as "non indexed value" as requested but the results are still incorrect.

KInd regards,

Marc

[Benjamin_C__John__Decadis_AG_]

Hi Marc Vander Jeught,

could you please choose the "non indicated field" option in the sumup field configuration? This should fix your issue.

If this does not help, please let us know.

Kind Regards,

Benjamin John

[Marc Vander Jeught]

Additional info. As I noticed in another topic about issues with filters that re-indexing could solve the problem I tried it but it did not change anything.

[Marc Vander Jeught]

Hello

Thanks for this quick reply.

Please find below requested information :

JIRA 6.3.10

OS Windows Server 2008 R2 6.1

Database type : Mysql

Database version : 5.5.31

Database driver : MySQL Connector JAVA mysql-connector-java-5.1.25 (Revision ${bzr.revision-id})

Browsers used : IE 9.0.8112.16421 and Firefox 38.0.5

Custom fields are Number fields and one SIL script Custom field (that sums two custom number fields)

I attach a screenshot showing the problem.

Thanks for your assistance

Kind regards,

MarcNew Picture (2).bmp

[Benjamin_C__John__Decadis_AG_]

Hi Marc Vander Jeught,

thank you for your question.

Can you please tell us something about the issue? What kind of custom field do you have? 

What is your Environment (JIRA version, Database, OS, Browser)? Can you please provide a screenshot?

Kind regards,

Benjamin John