Problem with installing Atlassian add-on

I am trying to install an add on license for Kanoah CRM. The instructions say:


3. Install add-on

Note: You must have administrative rights to install an add-on.

  • Open your Atlassian application and log in.
  • Navigate to the administration section. You may need to log in again (we're super secure).
  • Choose "Add-Ons", then navigate to "Manage Add-Ons" (the "Install" section in older versions).
  • Click the "Upload Add-On" link and upload this file.

The "Upload Add-On" link or button does not exist on my browser. Can you please let me know how to proceed?



1 answer

0 votes

Are you using Jira Cloud, or Server?

Hi Nic,


It's Jira Cloud.

I finally managed to get the button to appear once I clicked on another menu option but now when I click it asks for a URL for the file I have downloaded onto my local computer.

How can I reference the local file on my computer as a URL location?

Thanks and regards


Ok.  You can't use Server add-ons in Cloud.

Your system is not asking for a URL for a file, it's asking you to provide it with a URL for the descriptor of a Cloud add-on.

Kanoah CRM does not (yet) have a Cloud version.

Thanks Nic,

It makes complete sense now.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,687 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you