Problem with installing Atlassian add-on

I am trying to install an add on license for Kanoah CRM. The instructions say:


3. Install add-on

Note: You must have administrative rights to install an add-on.

  • Open your Atlassian application and log in.
  • Navigate to the administration section. You may need to log in again (we're super secure).
  • Choose "Add-Ons", then navigate to "Manage Add-Ons" (the "Install" section in older versions).
  • Click the "Upload Add-On" link and upload this file.

The "Upload Add-On" link or button does not exist on my browser. Can you please let me know how to proceed?



1 answer

0 vote

Are you using Jira Cloud, or Server?

Hi Nic,


It's Jira Cloud.

I finally managed to get the button to appear once I clicked on another menu option but now when I click it asks for a URL for the file I have downloaded onto my local computer.

How can I reference the local file on my computer as a URL location?

Thanks and regards


Ok.  You can't use Server add-ons in Cloud.

Your system is not asking for a URL for a file, it's asking you to provide it with a URL for the descriptor of a Cloud add-on.

Kanoah CRM does not (yet) have a Cloud version.

Thanks Nic,

It makes complete sense now.



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