Predefined test under Descriptiion Field

Under Description field we should be able to see below pre defined text.

Run Directory:
Test Case:
Error Message:
While Ticket creation users sholud be able to edit above text as required.

3 answers

1 accepted

0 votes
Accepted answer

Hi Venu,

It is possible to prepopulate the description field automatically.

If you still need help with prepopulating please contact our support via the helpdesk or send email directly to

Hi Venugopal,

Use the Update Issue Field post function.

1. Go to administration -> Workflows and choose to edit the workflow in which you want to set the description value

2. Enter text mode and select the first step in the workflow

3. In Incoming transitions you will see Create. Click on Create

4. Click on Add Post Function and use the Update Issue Field post function

Define a template and people can use it. That would be the best.

Bhushan, he is using JEditor, that's a plugin - it's a good plugin to make the editing really easy

Hi Renjith,

How do you define templates? Can you guide me to some docs?


No idea, just add a description to the field stating that users must select the approriate template as per the issue-type selected?

Can we make one of template as default with minimal configuration?

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