I have a bit of a weird one. We have users synced through LDAP and when someone's name changes, the JIRA usernames change in cwd_user, but the user_key in app_user does not.
I have a field pulling from an external db to get a manager's username (call the field manager username) and based on the data in that field I would want to go into app_user and lookup where "Manager Username" field equals lower_user_name and then take the user_key in that row and set it as the assignee. How can I do this?
I think I generally understand your need, except for the "lower_user_name" part. What do you mean by that? Do you mean that the "manager username" field contains a lowercase username, and that the Jira usernames (from LDAP) are mixed case?
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
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