Pop up message on accessing ticket

Hi all,

I am looking for an option to have a pop up message appear on the screen when a user accesses certain tickets, and want to base this screen on certain statuses or other triggers.


eg. A warning stating something like "This ticket was approved more than 2 weeks ago." or "This ticket is pre-approved for reason X."


Has anyone encountered a way to do this? I've found nothing so far.


Thanks in advance

1 answer

0 votes

Hi Thomas,

Unfortunately, it's not possible to create pop-up messages.

However, there is a feature request open for this to be implemented, you can access it in the below link.


Considering the fact that there is no estimated time or decision for this feature to be implemented, adding yourself will ensure you're proactively informed of progress and updates going forward in accordance to our Implementation of New Features Policy.


We are sorry for the impact this lack of feature causes in your work.

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