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Plugin stopped working after an plugin-update

Infra HQ
Infra HQ Aug 24, 2016

Dear Sir or madam,

unfortunately the plugin stopped working after an updated to the newest version.

Rollback wasn't sucessfull , either.

Clicking on the configuration links says dead link (404)

 

In the logs you can see exceptions like these:

p { margin-bottom: 0.25cm; line-height: 120%; }a:link {  }


org.postgresql.util.PSQLException:
ERROR: column "PRIORITY" contains null values

	at
org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2102)

	at
org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1835)

	at
org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:257)

	at
org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Statement.java:500)

	at
org.postgresql.jdbc2.AbstractJdbc2Statement.executeWithFlags(AbstractJdbc2Statement.java:374)

	at
org.postgresql.jdbc2.AbstractJdbc2Statement.executeUpdate(AbstractJdbc2Statement.java:302)

	at
org.apache.commons.dbcp.DelegatingStatement.executeUpdate(DelegatingStatement.java:228)

	at
org.apache.commons.dbcp.DelegatingStatement.executeUpdate(DelegatingStatement.java:228)

	at
net.java.ao.DatabaseProvider.executeUpdate(DatabaseProvider.java:2309)

	at
net.java.ao.DatabaseProvider.executeUpdateForAction(DatabaseProvider.java:2379)

	at
net.java.ao.DatabaseProvider.executeUpdatesForActions(DatabaseProvider.java:2342)

	at
net.java.ao.schema.SchemaGenerator.migrate(SchemaGenerator.java:99)

	at
net.java.ao.EntityManager.migrate(EntityManager.java:143)

	at
com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:44)

	at
com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory.create(AbstractActiveObjectsFactory.java:52)

	at
com.atlassian.activeobjects.internal.DelegatingActiveObjectsFactory.create(DelegatingActiveObjectsFactory.java:39)

	at
com.atlassian.activeobjects.osgi.ActiveObjectsServiceFactory.createActiveObjects(ActiveObjectsServiceFactory.java:136)

	at
com.atlassian.activeobjects.osgi.ActiveObjectsServiceFactory.access$000(ActiveObjectsServiceFactory.java:51)

	at
com.atlassian.activeobjects.osgi.ActiveObjectsServiceFactory$1$1.get(ActiveObjectsServiceFactory.java:65)

	at
com.atlassian.activeobjects.osgi.ActiveObjectsServiceFactory$1$1.get(ActiveObjectsServiceFactory.java:61)

	at
com.atlassian.activeobjects.osgi.DelegatingActiveObjects$MemoizingSupplier.get(DelegatingActiveObjects.java:156)

	at
com.atlassian.activeobjects.osgi.DelegatingActiveObjects.executeInTransaction(DelegatingActiveObjects.java:133)
 <+2>

	at
java.lang.reflect.Method.invoke(Unknown Source)

	at
org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)

	at
org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)

	at
org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)

	at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)

	at
org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)

	at
org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)

	at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)

	at
org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)

	at
org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)

	at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)

	at
org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)

	at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)

	at
org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)

	at
org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)

	at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)

	at
org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)

	at
com.sun.proxy.$Proxy3184.executeInTransaction(Unknown Source)

	at
com.atlassian.activeobjects.tx.TransactionalProxy.executeInTransaction(TransactionalProxy.java:57)

	at
com.atlassian.activeobjects.tx.TransactionalProxy.invokeInTransaction(TransactionalProxy.java:47)

	at
com.atlassian.activeobjects.tx.TransactionalProxy.invoke(TransactionalProxy.java:35)

	at
com.sun.proxy.$Proxy3191.getByName(Unknown Source)

	at
es.edataunited.supportSystemJiraPlugin.CustomMessageHandler.handleMessage(CustomMessageHandler.java:134)

	at
com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:413)

	at
com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306)

	at
com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401)

	at
com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:257)

	at
com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)

	at
com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48)

	at
org.quartz.core.JobRunShell.run(JobRunShell.java:195)

	at
org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)

2016-08-25
09:27:58,124 QuartzScheduler_Worker-0 WARN ServiceRunner    TSM
Helpdesk Mailhandler [java.ao.db.PostgreSQLDatabaseProvider] Error in
schema creation: ERROR: column "PRIORITY" contains null
values; attempting to roll back last partially generated table

2016-08-25
09:27:58,618 QuartzScheduler_Worker-0 ERROR ServiceRunner    TSM
Helpdesk Mailhandler [net.java.ao.sql] Exception executing SQL update
<ALTER TABLE public."AO_D0341C_PROJECT_CONFIG" ADD
COLUMN "ISSUE_TYPE" VARCHAR(255) NOT NULL>

org.postgresql.util.PSQLException:
ERROR: column "ISSUE_TYPE" contains null values

	at
org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2102)

	at
org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1835)

	at
org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:257)

	at
org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Statement.java:500)

	at
org.postgresql.jdbc2.AbstractJdbc2Statement.executeWithFlags(AbstractJdbc2Statement.java:374)

	at
org.postgresql.jdbc2.AbstractJdbc2Statement.executeUpdate(AbstractJdbc2Statement.java:302)

	at
org.apache.commons.dbcp.DelegatingStatement.executeUpdate(DelegatingStatement.java:228)

	at
org.apache.commons.dbcp.DelegatingStatement.executeUpdate(DelegatingStatement.java:228)

	at
net.java.ao.DatabaseProvider.executeUpdate(DatabaseProvider.java:2309)

	at
net.java.ao.DatabaseProvider.executeUpdateForAction(DatabaseProvider.java:2379)

	at
net.java.ao.DatabaseProvider.executeUpdatesForActions(DatabaseProvider.java:2342)

	at
net.java.ao.schema.SchemaGenerator.migrate(SchemaGenerator.java:99)

	at
net.java.ao.EntityManager.migrate(EntityManager.java:143)

	at
com.atlassian.activeobjects.internal.EntityManagedActiveObjects.migrate(EntityManagedActiveObjects.java:44)

	at
com.atlassian.activeobjects.internal.AbstractActiveObjectsFactory.create(AbstractActiveObjectsFactory.java:52)

	at
com.atlassian.activeobjects.internal.DelegatingActiveObjectsFactory.create(DelegatingActiveObjectsFactory.java:39)

	at
com.atlassian.activeobjects.osgi.ActiveObjectsServiceFactory.createActiveObjects(ActiveObjectsServiceFactory.java:136)

	at
com.atlassian.activeobjects.osgi.ActiveObjectsServiceFactory.access$000(ActiveObjectsServiceFactory.java:51)

	at
com.atlassian.activeobjects.osgi.ActiveObjectsServiceFactory$1$1.get(ActiveObjectsServiceFactory.java:65)

	at
com.atlassian.activeobjects.osgi.ActiveObjectsServiceFactory$1$1.get(ActiveObjectsServiceFactory.java:61)

	at
com.atlassian.activeobjects.osgi.DelegatingActiveObjects$MemoizingSupplier.get(DelegatingActiveObjects.java:156)

	at
com.atlassian.activeobjects.osgi.DelegatingActiveObjects.executeInTransaction(DelegatingActiveObjects.java:133)
 <+2>

	at
java.lang.reflect.Method.invoke(Unknown Source)

	at
org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)

	at
org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)

	at
org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)

	at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)

	at
org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)

	at
org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)

	at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)

	at
org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
Dear Sir or madam,
unfortunately the plugin stopped working after an updated to the newest version.
Rollback wasn't sucessfull , either.


In the logs you can see exceptions like these I attached.

How can I solve this so that the plugin starts working again


With regards 
Stephan 











	at
org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)

	at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)

	at
org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)

	at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)

	at
org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)

	at
org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)

	at
org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)

	at
org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)

	at
com.sun.proxy.$Proxy3184.executeInTransaction(Unknown Source)

	at
com.atlassian.activeobjects.tx.TransactionalProxy.executeInTransaction(TransactionalProxy.java:57)

	at
com.atlassian.activeobjects.tx.TransactionalProxy.invokeInTransaction(TransactionalProxy.java:47)

	at
com.atlassian.activeobjects.tx.TransactionalProxy.invoke(TransactionalProxy.java:35)

	at
com.sun.proxy.$Proxy3189.error(Unknown Source)

	at
es.edataunited.supportSystemJiraPlugin.CustomMessageHandler.handleMessage(CustomMessageHandler.java:259)

	at
com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:413)

	at
com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:306)

	at
com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401)

	at
com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:257)

	at
com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)

	at
com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48)

	at
org.quartz.core.JobRunShell.run(JobRunShell.java:195)

	at
org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)

2016-08-25
09:27:58,619 QuartzScheduler_Worker-0 WARN ServiceRunner    TSM
Helpdesk Mailhandler [java.ao.db.PostgreSQLDatabaseProvider] Error in
schema creation: ERROR: column "ISSUE_TYPE" contains null
values; attempting to roll back last partially generated table



How can I solve this so that the plugin starts working again

 

With regards
Stephan

--

Stephan Hlawatsch
System engineer

TRANSPOREON GmbH
Stadtregal | Magirus-Deutz-Str. 16
DE - 89077 Ulm

Tel:

+49 (0)731 16906 317

Fax:

+49 (0)731 16906 99

hlawatsch@transporeon.com
www.transporeon.com

 

-------------------------------------------------------------------------------------------------------------------------------------

TRANSPOREON Mobile Order Management — Innovatives Echtzeit–Tracking auf der letzten Meile

Optimieren Sie Ihre Lieferprozesse, mobil und in Echtzeit!
Jetzt mehr über MOM — unsere neue APP erfahren: www.mom-app.de

 


-------------------------------------------------------------------------------------------------------------------------------------
TRANSPOREON GmbH, Amtsgericht Ulm, HRB 722056

 

 

 

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3 answers

0 votes
Cristina Ramos
Cristina Ramos Aug 24, 2016

Hello Mr. Hlawatsch,

We are working to solve the problem and give you a solution, but it would help to know what version of Jira and add-on were you using before the last update.

Thank you very much and sorry for any inconvenience caused.

Best Regards,

Cristina Ramos

Reply
0 votes
Infra HQ
Infra HQ Aug 24, 2016

Hello Mrs. Ramos,

thank you for your answer.

JIRA Version is 6.2

Databasetype  is a  postgres72

The update from 1.1.3 to 1.1.4 failed. I also tested 1.1.5 today with the same resolt.

If you need it , I can also provide a support.zip

Regards
Stephan

Reply
0 votes
Cristina Ramos
Cristina Ramos Aug 26, 2016

Dear Mr. Hlawatsch,

We've deployed a new version of our add-on that should fix the problem you encountered. The only thing that you have to take into consideration is that after you have finished updating you have to go to your service/services configuration and for each project you have configured you need to choose the default issue type and priority.

Please do not hesitate to contact us if you have another problem.

Thank you and sorry for the inconveniences caused.

Best regards,

Cristina

Reply

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