Plugin shows only one card labeled "undefiend". What's going wrong?


our project conaints of dozens of epics and hundrets of stories. I'm wondering if there's a limitation regarding this numbers, because all I get if I start the Plgin is just one "undefinded" card.

I read about limitations regarding "special characters" and a necessary re-indexing.
Is there anything else to take care of?

I should mention that we use a customized setup. There's different workflows for issuetype as well as custom issuetypes. As far as I can tell the relation between a story and a epic is working flawlessly in Greenhopper/Jira Agile



10 answers

1 accepted

0 votes
Accepted answer

Hi there,

thanks to the great support of the developer of this add-on (Florian Bauer) we , frankly he, could solve this issue. I'd like to share the solution, maby there's someone out there with the same problem. The issuetype EPIC needs a PRIORITY. In my setup the PRIORITY Field had been disabled for this issuetype, since we didn't need it.

Thanks again, Florian!

Cheers Michael

Hey Michael

Can I ask you to recount the actual steps you took to fix this? I don't even see where in JIRA you enable/disable a field for a particular type.

I am having the same problem. I do not have a customized setup.

I am using OnDemand.

I have tried renaming the custom field that JIRA Agile creates called "Epic/Theme" to "Epic" in an effort to match the Story Map installation instructions. It did not have an effect.

the query behind narrows the result set by " type in (Story,Epic) " this means. Does your stories are named 'Story' ?

looks good.

here is the entire query:

project = "FLOW" AND type in ("Epic","Story") ORDER BY type ASC, cf[10006] ASC

and cf[10006] would be your jira agile rank field

what do you obtain if you performe this query within jira?

The query seems to work when I input it into the Advanced search box. I obtain a list of all my Epics followed by all my Stories. The only thing I had to change was replace "FLOW" with the name of my project.

hm strange..

do you obtain any java script errors in your browser (which one do you use - should be chrome or FF)

do you have the same behavior with other projects as well?

otherwise we can carry out a webex session together - I am Munich / CET

I'm using FireFox. I have no other projects to test this on. I don't see any errors, but here's the output from the FireFox web console when I bring up Story Map:

Hi Florian,

you might join in a webex session to solve the problem. I am in Cologne, so timezone shoudn't be a problem. Feel free to contact me at michael[DOT]keil[AT]toyota[DOT]de
If we can't manage to get it working we'll have to cancel the evaluation of the plugin.


Hi Michael,

it seams that there is a field fixVersion missing? did you rename it? we use it to filter by different versions.

Hi Florian,

fixVersion is there, hasn't be renamed and is a required field for all issue type.



When I look at the Default Field Configuration, it is showing a field called Fix Version/s, and it is not hidden.

Hi Mark,

it's quite challanging to write a step by step explanation, since I use a quite complex issue type screen and field setup. But I might provide some help anyway.

I suggest you:

1) check if the field priorty is visible to epics. If you are in the detail view of an issue, you might want to use the "Where is my field?" assistant. You'll find it in "Admin" Field should be visible

2) run a advanced JQL query likeproject = "PUTPROJECTNAMEHERE" and issuetype = epic and priority is empty

NO epics w/o priority should exist. If you have epics w/o priority, you'll might to set it.

Hope this helps.



Thanks. I've confirmed that the Epic type has a Priority field and that in every Epic I have, the Priority field is set (to Major). Still no proper Story Map.

Florian, I need some help here...

Figured it out. The Components field was hidden, once I unhid that field, it started working.


I am having the same issue on the JIRA OnDemand Instance. I tried running the advanced queries with no luck. Any advice?

no luck means no reasult set? than priority is not your issue!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,701 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you