Permission access issue for BigPicture on Jira cloud

Hi everyone, we have run BigPicture several weeks for evaluation on our JIRA cloud account, all seems OK but then its suddenly not accessible. The screen said that big picture need more permission to browse user. 

image.png

Then we follow instruction to add bigpicture user into group and assign them into browse user permission. This step is working fine for BigGantt but never work for BigPicture.

image.png

Is there anyone who have the same issue? please share the solutions if you have.

 

Best Regards

Andi

 

1 answer

Hello there Andi,

 

Thank you for raising this issue and letting us know. 

I spoke to our Cloud Dev Team Lead and was instructed to suggest you to make sure that the gantt_access has permissions to 'Create Shared Objects' and 'Browse Users' (as per instruction in this article).

 

If it does indeed, please contact us via or ServiceDesk and our support team will schedule a dedicated WebEx session in order to troubleshoot the issue.

 

Kind Regards,

Piotr of SoftwarePlant 

Thanks Piotr, 

Its worked, after I add additional permission to create_shared_object.

 

Best Regards,

Andi

That is amazing news Andi!

I'm super happy that plugin is once again working as intended. In case of any questions, do not hesitate to create a new thread or contact SoftwarePlant directly via ServiceDesk link I've left above.

 

Best Regards,

Piotr

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

78 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you