Thanks for your interest in Zephyr.We wanted to check if you are still facing the same issue and if so we want to help you out
Also we would suggest in future for faster resolutions on cases like these please contact our Zephyr support team (24 X 5) by raising a ticket with them.Sign Up / Login to our support site "https://support.getzephyr.com/hc/en-us" and use the option "Submit a case" to raise a ticket with us and one of our engineers would contact you immediately
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