Page becomes blank when Execute Test Case Button Is pressed

When i try to execute a test case inside Jira the page becomes BLANK and HTTP/1.1 500 Internal Server Error  is found from the browser debugger console .

1 answer

Hi Ganesh

Thanks for your interest in Zephyr.We wanted to check if you are still facing the same issue and if so we want to help you out

Also we would suggest in future for faster resolutions on cases like these please contact our Zephyr support team (24 X 5) by raising a ticket with them.Sign Up / Login to  our support site "https://support.getzephyr.com/hc/en-us" and use the option "Submit a case" to raise a ticket with us and one of our engineers would contact you immediately

Thanks

ZephyrSupport

Hi Arun ,

The issue is resolve now, the root cause was that the users were missing some authentication or write permission to all folders under Jira and once it was provided the functionalities started working.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

85 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you