PDF print button temporarily freezes page but never generates pdf

[Mike Brooks]

Hello,

The add-on for JIRA Cloud titled Agile User Story Map is pretty helpful.  However, there seems to be an issue with the print pdf section that started this afternoon.  I tried clearing my browser cache/history and rebooting.  After that failed, I fired up the Chrome Dev tools and notiec the following errors in the console:

Image from origin 'https://seepexus.atlassian.net' has been blocked from loading by Cross-Origin Resource Sharing policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://bit-atlassian.herokuapp.com' is therefore not allowed access.
https://bit-atlassian.herokuapp.com/bit-storymap/app/ Failed to load resource: the server responded with a status of 401 (Unauthorized)
angular.min.js:117[invocation] ==> printPDF(2673.75 , 41986.5)
bit.storymap.libs.min.js:8 Uncaught Error: Incomplete or corrupt PNG file
11-KJqIB1QTSk2ClMPs7xI:1 Image from origin 'https://seepexus.atlassian.net' has been blocked from loading by Cross-Origin Resource Sharing policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://bit-atlassian.herokuapp.com' is therefore not allowed access.
bit-atlassian.herokuapp.com/:1 GET https://bit-atlassian.herokuapp.com/bit-storymap/app/ 401 (Unauthorized)
angular.min.js:117 [invocation] ==> printPDF(2673.75 , 41986.5)
bit.storymap.libs.min.js:8 Uncaught Error: Incomplete or corrupt PNG file

Quite interested in getting this resolved so I can get a physical copy to post.

Thanks,

Mike Brooks

[Florian Bauer]

this is by far no critical size. Can you please assign me a temporary user to you JIRA Instance?

[Mike Brooks]

I have several different maps. They range from 10-40 Epics. Each Epic has between 3 and 40 Stories. Totals cards on the smallest map is approx 50.

[Florian Bauer]

how big is you map, how many cards?

[Mike Brooks]

Thanks for the follow-up. The PDF never generates.  The PDF would generate the first day I installed the plugin and the first few times.  After that it stopped working. I have cleared my browser cache. However, the issue is browser agnostic. I can replicate the issue on the current release versions of Chrome, Firefox, Safari, MS Edge, and MS IE11.

I have waited upwards of 15 minutes for the pdf to generate. I am running on a plenty powerful enough machine (6th Gen i7, 16GB DDR3, SSD, discrete graphics, on Win10 Pro). 

I have posted this same question on the addon's support portal. I realized after I posted that I was on the JIRA general support, not the dev's site.  I'll see what they have to say. 

My map just might be too big.

[Florian Bauer]

the "Cross-Origin" errors are normal and cannot be avoided as there is a conflict between the JIRA and the add on host - but this has no relevant affect on the pdf.

What happened with your pdf? did it load? maybe it takes a wile (it is calculated at the client side) particularly if you have a large map..