PDF print button temporarily freezes page but never generates pdf

Hello,

The add-on for JIRA Cloud titled Agile User Story Map is pretty helpful.  However, there seems to be an issue with the print pdf section that started this afternoon.  I tried clearing my browser cache/history and rebooting.  After that failed, I fired up the Chrome Dev tools and notiec the following errors in the console:

Image from origin 'https://seepexus.atlassian.net' has been blocked from loading by Cross-Origin Resource Sharing policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://bit-atlassian.herokuapp.com' is therefore not allowed access.
https://bit-atlassian.herokuapp.com/bit-storymap/app/ Failed to load resource: the server responded with a status of 401 (Unauthorized)
angular.min.js:117[invocation] ==> printPDF(2673.75 , 41986.5)
bit.storymap.libs.min.js:8 Uncaught Error: Incomplete or corrupt PNG file
11-KJqIB1QTSk2ClMPs7xI:1 Image from origin 'https://seepexus.atlassian.net' has been blocked from loading by Cross-Origin Resource Sharing policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://bit-atlassian.herokuapp.com' is therefore not allowed access.
bit-atlassian.herokuapp.com/:1 GET https://bit-atlassian.herokuapp.com/bit-storymap/app/ 401 (Unauthorized)
angular.min.js:117 [invocation] ==> printPDF(2673.75 , 41986.5)
bit.storymap.libs.min.js:8 Uncaught Error: Incomplete or corrupt PNG file

Quite interested in getting this resolved so I can get a physical copy to post.

 

Thanks,

Mike Brooks

5 answers

the "Cross-Origin" errors are normal and cannot be avoided as there is a conflict between the JIRA and the add on host - but this has no relevant affect on the pdf.

What happened with your pdf? did it load? maybe it takes a wile (it is calculated at the client side) particularly if you have a large map..

Thanks for the follow-up. The PDF never generates.  The PDF would generate the first day I installed the plugin and the first few times.  After that it stopped working. I have cleared my browser cache. However, the issue is browser agnostic. I can replicate the issue on the current release versions of Chrome, Firefox, Safari, MS Edge, and MS IE11.

I have waited upwards of 15 minutes for the pdf to generate. I am running on a plenty powerful enough machine (6th Gen i7, 16GB DDR3, SSD, discrete graphics, on Win10 Pro). 

I have posted this same question on the addon's support portal. I realized after I posted that I was on the JIRA general support, not the dev's site.  I'll see what they have to say. 

My map just might be too big.

how big is you map, how many cards?

I have several different maps. They range from 10-40 Epics. Each Epic has between 3 and 40 Stories. Totals cards on the smallest map is approx 50.

this is by far no critical size. Can you please assign me a temporary user to you JIRA Instance?

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