Outlook2Jira Addd-in won't activate

Hi Team,

I'm trying out this plugin and it'works where I have tried it but it fails on one computer. The Add-in is always inactive and I cannot activate it. If I do it manually through Outlook (checkbox), it always goes back to inactive. I even tried to change the registry value (Load Behavior=3) but with no luck.

I'm using Outlook 2010 on Win7.

Any Ideas?

With best regards,
Óskar

4 answers

1 accepted

This widget could not be displayed.

Good to know. Meanwhile we have checked similar problems and one root cause seems to be obvious:

  • most of these cases are related to missing dependencies like .NET, VSTO, etc.
  • the plugin ships with two different installation routines a)*.msi and b)*.exe
    • we recommend to use the *.exe routine for installation
This widget could not be displayed.

Dear Oskar,

currently, we check how to solve our problem. It might happen that we need additional information form you.

Kind regards

Jan from catWorkX

Thank you for taking this up, but we seem to solved the problem by running a repair on the .NET 4.5. and restart the machine.

With best regards,

Óskar Friðrik

This widget could not be displayed.

okay, I see. May I ask you to post whether repairing NET 4.5 and restarting fixed the problem.?

This is working now so I'm assuming that it is fixed but I will post if not.

This widget could not be displayed.

In some cases it turned out that the installer did not install the VSTO-Tools correctly. You can get the VSTO-Tools here:

http://www.microsoft.com/en-us/download/details.aspx?id=35594

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 22, 2018 in Marketplace Apps

How a Marketplace app tech team is achieving gender diversity

Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...

509 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you