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Dear madams and gentlemen,
I am a trainee in the company BOC Information Technologies Consulting GmbH (http://www.boc-group.com). The company itself is using JIRA. I have to evaluate a customizing aspect during my internship here. We are trying out a plugin called "Outlook Integration for JIRA" from the company catworkx. Due to a problem on your Support site I am not able to submit a support request there so I have to do it here
1. During the use of an extended evaluation licence period there was coming out the new version of that plugin. I wanted to install it and were asked to generate a new licence but the actual licence was only "running a few days", so now the updated licence ran ot of date and I cannot test it anymore. I am not able to generate a new licence because I had 3 tries of evaluating periods. Is there any chance to get a new evaluation licence? I only sporadically tested it a few days within that 2 months. There is ONE problem outstanding (described in (2)) I have to test because I don't even know if the problem was fixed with the new version release.
2. The problem is occuring during that action: I am using the plugin within Outlook 2010 and I am creating an issue over the contextmenu on an email. So far, so good, all is working as supposed except ONE function. I cannot add an attachment (from that email) on issue creation. It is not added automatically. there is coming up an error message which I only can farly remember (no screenshot, because licence ran out of date), but it's similar to this: "Unable to add (filename xyz.png). Issue does not exists or you don't have the permission to view it. (filename xyz.png) is not added." Does this occurr, because I have not the rights to do it? The user creating the issue has ALL rights possible. (jira-administrators, -developers and -users) and it still happens. And of course the ticket DOES NOT EXIST, sure... but that cannot be the reason, the user is creating the ticket at this moment, so there is no logical chance that the ticket was created some time earlier. ____________________________________
So if I would be able to test that one more time on an evaluation licence from you, catworkx, that would be very fine, I could the generate that error message again (if it is not fixed yet) and could try the catworkx support directly then. But AT THIS MOMENT the support site is not working as I try to submit it -> "customfield_10010 does not exist or has no value..."
Thank you very much! Regards,
BOC Information Technologies Consulting GmbH Naglerstraße 5 10245 Berlin Deutschland
Tel.: +49-(0)30-2269-2522 Hotline: +49-(0)30-2269-2511 Fax: +49-(0)30-2269-2525
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