Number of issues returned by query: 0

When I tried to run the Escalation service from script runner . It showing  " Number of issues returned by query: 0 " .

I have inserted JQL Query which has 66 numbers of issues (from filter results ) . But in Escalation Service it showing zero number of issues .

Can you please help on this issue ?

3 answers

1 accepted

Does the user you use in the escalation service have permission to see the 66 issues?

Thanks @Udo Brand . I was using Service account. Exactly that account doesn't has project access.

Can you share the query?

project = KTPractice AND issuetype = "KT Request" AND status = Resolved and updated < -5d

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Apr 10, 2018 in Marketplace Apps

Learn about how Stefan K. built one of the *first ever* Marketplace apps

In this post you will discover more about the evolution of K15t software, some big topics they're currently focusing on in the app space, and a rare (not not funny!) photo of founders Mike Cannon-Bro...

13,092 views 11 24
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you