Number of issues returned by query: 0

When I tried to run the Escalation service from script runner . It showing  " Number of issues returned by query: 0 " .

I have inserted JQL Query which has 66 numbers of issues (from filter results ) . But in Escalation Service it showing zero number of issues .

Can you please help on this issue ?

3 answers

1 accepted

Does the user you use in the escalation service have permission to see the 66 issues?

Thanks @Udo Brand . I was using Service account. Exactly that account doesn't has project access.

Can you share the query?

project = KTPractice AND issuetype = "KT Request" AND status = Resolved and updated < -5d

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 30, 2018 in Marketplace Apps

Three tips for boosting your board's efficiency with Story Maps

Trello is one of the most effective tools for driving your sprints. It's customizable for every Agile team and product owners and Scrum masters (SM) love it. However, Agile teams often struggle with:...

850 views 2 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you