Not possible to link wiki and jira if 2FA is enabled for user

Dear Support,

We installed de.syracom.jira.plugins.securelogin version 1.1 to trial with Jira and Confluence.

If 2FA using the plugin is enabled for logged user, it is not possible to link wiki and jira. If I disable 2FA for the user, he is able to create new links between Wiki and JIRA and see already created links correctly.

How it can be fixed, please advice. Thank you in advance.



2 answers

Dear Dmitriy,

as in your other question, can you provide us with a few additional informations please? If you do not want them to write here, please write me to our support address and I will take care, one of our developers will take a look in your issues:

  • Which version of JIRA and Confluence you are using?
  • Does JIRA and Confluence use their own user management or do you use some central user management, like LDAP, Microsoft AD or a Crowd Instance?
  • The application links between JIRA and Confluence are configured correctly?
  • Does the user have registered for Secure Login both in JIRA and Confluence?
  • You made changes to the context whitelist parameter in the Secure Login configuration, or do you use the default values?

best regards,


Dear Alexander,

I sent mail message to '' with requested details and additional questions.


Dmitry Egorov

Dear Alexander, Support Team, I sent all requested details and additional questions to your team by email some days ago, but still no any updates. And our trial will expire tomorrow (25/Nov/16 ). Could you help to extend the trial for one month. We need additional time to make a final decision. Thank you in advance.

Dear Dimitry,

I will answer your mail during the day. Please give me a few hours. And do not worry, you can extent the trial for another month. Everything later by mail.



Dear Alexander, thank you, I will wait.

Dear Alexander,

Please don't forget to send me details to extent the trial. Tomorrow the plugins for (JIRA & Confluence) will stop working.

Thank you in advance


Dmitry Egorov

Were you able to solve this issue? I am currently testing with Confluence 6.12.1 and Jira 7.12.3. Confluence fetches its users from the Jira instance (local user directory there), so they have a shared user base. Application link is configured correctly. The issue occurs regardless whether we tick "shard set of users" in the linking process. The user has registered for Secure Login in Jira and Confluence. The issue already occurs when only Jira has 2FA enabled. Context whitelist is "/download/,/rest/".

When 2FA is not activated for Jira, then issue linking works as expected.

Dear @Benjamin Heidelmeier,

you also configured the "application link" whitelist setting in the Secure Login configuration? In the Confluence settings, you have to configure the Jira IP address and vise-versa.


With kind regards,
Alexander Küken

Yes, thanks to your support team I was able to resolve this problem by adding the Confluence server IP to the Secure Login Whitelist in Jira.

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