Not getting notfiication when a Jira issue is created using Customware SF/Jira integration plugin

We are using the Customware Ssalesforce/Jira plugin. We are using the api


api to create an issue from a salesforce case. In our Jira project we have a custom field called escalation team which defaults to a group of users. We have a workflow called Esacalate issue. When the Escalate workflow is invoked, at the end of it the notfiication is automatically sent to the escalation team. We are running into an issue were if the issue is created using the SF/Jira plugin api then the escalation workflow does not send the notification to the esacalation team members. If the jira issue is created directly in Jira and the issue is esacalted then the notfiication is sent correctly. Any insight into how to resolve this issue will be greatly appreciated.

1 answer

This widget could not be displayed.

Hi Radha,

We support our plugins on or for paying customers.


rob | |

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 22, 2018 in Marketplace Apps

How a Marketplace app tech team is achieving gender diversity

Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...

513 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you