We are using the Customware Ssalesforce/Jira plugin. We are using the api
api to create an issue from a salesforce case. In our Jira project we have a custom field called escalation team which defaults to a group of users. We have a workflow called Esacalate issue. When the Escalate workflow is invoked, at the end of it the notfiication is automatically sent to the escalation team. We are running into an issue were if the issue is created using the SF/Jira plugin api then the escalation workflow does not send the notification to the esacalation team members. If the jira issue is created directly in Jira and the issue is esacalted then the notfiication is sent correctly. Any insight into how to resolve this issue will be greatly appreciated.
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
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