Not able to track time with tempo timesheets.

There seams to be a bug with Tempo, tracking work is not possible and we dont seam to be able to figure out why.  seams like a bug. Have tried to uninstall all files and the reinstall, but same results. 

Look at video here: http://quick.as/L7lpf6dwQ

2 answers

0 votes

That looks like your browser is blocking pop-ups or is incompatible.  What browser is it?  Also, what are the versions of JIRA, Tempo and the browser?

I have tested in safari firefox and Chrome on a mac. All browsers in latest version. The tempo plugin is in latest version (re installed today) and JIRA is in 7.1.2.

Ok that's a good test.   Does the rest of JIRA work ok?  (It looks like some of it was failing in places where you don't have Tempo).  What happens if you disable Tempo - do you still have buttons that do nothing? 

Do you have any tools in a browser that would let you examine the structure of the page (firebug for example)

Are there any errors in the logs?

we have a user with a similar problem.  What was the fix?

Hi Svein,

Can you please confirm that you have the Tempo Time Tracking permission?
https://tempoplugin.jira.com/wiki/display/CORE020/Tempo+Time+Tracking

 

Best regards,
Sigrún
Tempo Support 

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