Not able to Add a new account for Jira DVCS

My repo is on github (under an organization) and I can't figure out what the format I should use for team name. I've tried all sorts of combinations ( and I keep getting the error The url [] is incorrect or the server is not responding.

I have already set up the GitHub OAuth Settings without an issue.

Please let me know what I'm doing wrong.


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Accepted answer

Hi Shari,

I believe that we have to take a better look into your instance log files to better determine the root cause of this issue. Please double check the necessary steps described on this document:

If you still face the error after the check, please raise a support ticket at


Lucas Lima

I'd already been trying to follow the directions supplied so I created a support ticket.

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