Not Found error on configuration page

Hi Team,

I installed JEditor plugin today, and got not found error on Configuration link.

Due to this error, I am not able to test this plugin.

Also sending you the error log and screenshot related to this error.

Please let me know if anything else is required from my side. (error_log.txt)

3 answers

This widget could not be displayed.

Hi Amit,

Thank you for your interest in JEditor.

It looks like one of JIRA modules (PluginSettingsFactory) is not enabled or doesn't work properly.

We have seen this problem before - it happens after fresh JIRA installation/update without restart.

Please try to JIRA server, this should fix the issue.

If you see this error when trying to access Licensing tab in JEditor Configuration then you can avoid it by installing trial license right from the JIRA plugin management interface (JIRA 5.0+ is required).

I hope that helps. If the problem persists please feel free to contact our support.

Thanks,

Alex

Hi Alex,

I had restart the jira instance, but still throw the same error to me on configuration page. :(

This widget could not be displayed.

Hi Amit,

Could you please provide some additional details:

1. JIRA version

2. UPM version

3. JEditor version

JIRA version : 5.2

UPM version : 2.12.4

JEditor version : 1.5.45

This widget could not be displayed.

Hi Amit,

Unfortunately we cannot reproduce this problem in our testing environment.

Could you please try the following:

1. Update UPM to the latest version

2. Uninstall JEditor then install it again

3. If possible try updating JIRA 5.2 to the latest patch version

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 22, 2018 in Marketplace Apps

How a Marketplace app tech team is achieving gender diversity

Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...

534 views 3 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you