Need "Approval Complete" trigger for Jira Automation

[kumar Gajapaka]

Currently, we are using Jira Service desk 3.14.1 and we don't have any plugins. The only plugin we have "Automation lite for Jira"

Recently, one of our user has project administrator access for "ABC" project, attempting to use the Automation functionality to add labels to indicate which team approver approved a specific request (Automation Rule:Set Switch request team label).

Can anyone please tell me how to add the "Approval Complete" option so that the when trigger for the Set Switch request Team label Automation rule is triggered when an issue is actually approved?

[Scott Harwood]

Hi Kumar,

So if I understand you correctly, you want to trigger a rule when the approval is completed? 

If that is the case, I assume that after approval is complete, the issue is transitioned to a new status? You could use an issue transitioned trigger, then check the destination status. Would this work?

Thanks,

Scott.

[kumar Gajapaka]

Thanks for the response. I will try whether it works or not?

[jared.terry]

Similar question here, but doing no status change.

Issue:  The main "Automating your Service Desk" document shows "Approval Complete" as an available trigger.

Yet the "Automating your Service Desk" document specific to 3.16 makes no mention of it.  It isn't an available option in 3.12 nor apparently in 3.14 as Kumar would have seen it.  So we have a listed feature which is actually missing?