Thanks for your interest in Zephyr.This generally happens when the issue type 'Test' is renamed to something else and a new issue type 'Test' was manually created which is why all the test details go missing.
We strongly suggest you to raise a ticket with Zephyr Support so that one of our support engineers can get on a call or screen share with you and help you out on this issue.We understand that you have already had experience of raising a ticket with us , however mentioning teh procedure again.
Please signup/login to our support site https://support.getzephyr.com/hc/en-us and use the option "Submit a Case" to raise a ticket with us and one of our engineers will immediately contact you
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