We are testing the Approval plugin, however we need your assistance.
We have created a workflow for multiple issues. However, when a ticket is open, we require the agent handling the ticket to decide himself which approver must approve the request. As it currently is, when we map several approvers to a transition, all of them need to approve, as we cannot allow the agent to select one.
We also tried creating multiple transitions and mapped a different approver to each transition, however, this is too complex to do it for all transition on all issues.
Is there a way to have the approvers mapped to a transition work with an 'OR' operator, rather than 'AND', and allow the assignee to decide which approver must be selected?
As first, I think that can be useful to clarify the following aspects:
Based on your specific scenario, I see two alternative configurations allowing you to reach the goal:
The first configuration seems to be more pertinent with your requirements.
The second configuration has the advantage that the user asking for the approvation doesn't need to manage each time the 'define approvals' (and he doesn't need to be authorized to 'define approvals') but it has the gap that all the users configured on the Approval are notified.
I hope it helps.
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