I'm trying to automate the process of incoming tickets to project A with a specific issue type to move to a project B - is this possible?
The way my company set up our Jira ticketing system, we're trying to have one place for tickets to get submitted - and the tickets go to their specific project.
I figured when a user submits a ticket with a specific issue type, the ticket would go to it's specific project, but that's not happening. Please help. Thanks!
Could you clarify do you want to on Jira Service Desk to Jira Software? If so read this thread
If you want to between Jira Core or Jira Software, you can do it.
Next moment was how to automate process, after read your use case, I can only suggest write own plugin or write groovy/sil script.
From your use case, I don't understand which process do you want to automate. Because If you automate moving process, I don't why you need project A, in fact, many issues will be moved.
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