Moving issues between projects

I'm trying to automate the process of incoming tickets to project A with a specific issue type to move to a project B - is this possible?

The way my company set up our Jira ticketing system, we're trying to have one place for tickets to get submitted - and the tickets go to their specific project.

I figured when a user submits a ticket with a specific issue type, the ticket would go to it's specific project, but that's not happening. Please help. Thanks!

1 answer

0 votes
Gonchik Tsymzhitov Community Champion Nov 30, 2017

Hello Lauren, 

Could you clarify do you want to on Jira Service Desk to Jira Software? If so read this thread

https://community.atlassian.com/t5/Questions/Move-Issues-from-JIRA-Service-Desk-to-JIRA-Software/qaq-p/439766

If you want to between Jira Core or Jira Software, you can do it.

 

Next moment was how to automate process, after read your use case, I can only suggest write own plugin or write groovy/sil script.

 

From your use case, I don't understand which process do you want to automate. Because If you automate moving process, I don't why you need project A, in fact, many issues will be moved.

 

 

Cheers,

Gonchik Tsymzhitov

It's actually moving an issue from one project to another project in Jira Service Desk I believe.

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