Moving issues between projects

I'm trying to automate the process of incoming tickets to project A with a specific issue type to move to a project B - is this possible?

The way my company set up our Jira ticketing system, we're trying to have one place for tickets to get submitted - and the tickets go to their specific project.

I figured when a user submits a ticket with a specific issue type, the ticket would go to it's specific project, but that's not happening. Please help. Thanks!

1 answer

0 vote
Gonchik Tsymzhitov Community Champion Nov 30, 2017

Hello Lauren, 

Could you clarify do you want to on Jira Service Desk to Jira Software? If so read this thread

If you want to between Jira Core or Jira Software, you can do it.


Next moment was how to automate process, after read your use case, I can only suggest write own plugin or write groovy/sil script.


From your use case, I don't understand which process do you want to automate. Because If you automate moving process, I don't why you need project A, in fact, many issues will be moved.




Gonchik Tsymzhitov

It's actually moving an issue from one project to another project in Jira Service Desk I believe.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 30, 2018 in Marketplace Apps

Three tips for boosting your board's efficiency with Story Maps

Trello is one of the most effective tools for driving your sprints. It's customizable for every Agile team and product owners and Scrum masters (SM) love it. However, Agile teams often struggle with:...

818 views 2 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you