More than one mail account able to create issues and comments on a project using Email This Issue

For the Email this Issue feature - can I set up multiple mail accounts for one Jira project. The documentation says "typically one mail account for each Jira project". But will more than one work?

I have 3 different email accounts that I want to be able to add issues into the same project. I considered creating as alias' for the "real mail account" , but when the auto-reply goes out, it will go out with the real account and that wil be confusing to the customers.

Thanks,

Becky

1 answer

1 accepted

Hi Becky, whether it works or doesn't depends on JIRA Mail Handlers as Email This Issue mail handler is backed by JIRA handlers.

As far as I understand how JIRA works, it should be no problem to set up multiple Email This Issue handlers feeding the same project. I recommend you test it in a test environment or at least using a test project in JIRA.

In terms of Email this issue, a single Mail Handler Context is enough for the three handlers.

Tibor

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