It's not the same without you
Join the community to find out what other Atlassian users are discussing, debating and creating.
Hello,
we want to use Email Helpdesk and are now testing it . It looks like there is no way to configure more than requesterlike its for example possbile in OTR.
Or do I miss something ?
BR
--
Stephan Hlawatsch
System engineer
TRANSPOREON GmbH
Stadtregal | Magirus-Deutz-Str. 16
DE - 89077 Ulm
Tel: | +49 (0)731 16906 317 |
Fax: | +49 (0)731 16906 99 |
hlawatsch@transporeon.com
www.transporeon.com
Dear Mr. Scheurer,
First of all we would like to thank you for testing our add-on. Unfortunately, we do not understand your question. Could you explain who you mean by "requester"? The more information you facilitate, the better we will be able to help. Thank you very much and please apologize any inconvenience this may cause.
Hello Mrs. Ramos,
I'll try to explain my problem in a different way.
An example:
Person A and Person B had the same problem. A send an email to the helpdesk with B in CC to inform B that A has opened a ticket.
The helpdesk works with the ticket and A is informed about the progress but not B because in the ticket there is only the mailaddress of A and not of B
The feature that a Person in cc of the mail send to the helpdesk become an additional customer in the tickets is crucial for my Company.
Is there a way to configure this or is there plan to build this feature ( if its impossible at the moment ) ?
BR
Stephan Hlawatsch
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello Mr. Scheurer,
The functionality you asked for is not available in the current version of Email Helpdesk for Jira, but we have included it in our road map. The next version of our add-on will include that functionality and we estimate that it will be available in approximately a month. In any case, I will inform you when this happens.
Thanks for your feedback.
Best regards,
Cristina Ramos
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
It started as any story starts, on a normal, rainy day. Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...
Connect with like-minded Atlassian users at free events near you!
Find a groupConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.
Start an AUGYou're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.