Many field values now Empty after temporary Multi-Level Cascading Select disabling & enabling

For whatever reason (we suspect possibly a recent update?) we logged in to JIRA one morning and found that the Multi-Level Cascading Select plugin had disabled itself. This was causing one of our fields, "Location", to not appear on any forms or queries. We re-enabled the MLCS plugin and the field reappears. Now we are finding the data erased from many of those fields. Lots of previously filled-in values are not returning in any queries or are simply blank. How do I begin looking into this?

3 answers

1 accepted

Just as a followup, in case others might have the same problem: reindexing Jira fixed the problem. Issues modified while the plugin was disabled were not indexed properly.

Gulp. Got a recent backup? Is there anything interesting in the issue history? Do the cascading fields work as they did originally? (ie: is the plugin actually working?) It might be time to contact the add-on author.

Don't know about backups, and no, nothing happens in the issue history. (It's not a history compatible field).

The plug-in IS working today. I can fill out the fields just fine.

I am going to contact the plugin author but on the Marketplace under Support it just points you here.

Not to be awkward, but this started working again yesterday after a Re-Index combined with an Integrity Check. All the values came back into the fields after we performed those two things (for other reasons). If this ever occurs again I'll reopen this issue so we can learn more, though.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published 4 hours ago in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

26 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you