Could anybody kindly tell me whether it's possible to manipulate JIRA issue's Status (execute a transition from one workflow state to another) in response to a custom ZenDesk field being set to a particular value, using only functionality provided by ZenDesk integration or by other plugin available in OnDemand hosting (i.e. without having to resort to writing a Jelly script or a custom code utilising one of JIRA APIs)?
ZenDesk integration plugin refuses to accept a 'write-to' mapping of the Status field on account of it being read-only.
Based on what I've read so far I'm guessing that the answer is no, but I'd like to hear a definite confirmation from someone more knowledgeable.
Hopefully this will help those who also happen to be pondering this question: I have now received confirmation from Zendesk support that updating JIRA Issue Status is not possible using only functionality provided by connector plugin.
The solution I had to resort to was:
Version of Zendesk for JIRA plugin where this limitation was observed (latest available at the moment of writing) is 2.2.2.
In case you're thinking 'why not use event listeners' - see my other question: Issue Updated event not generated on update coming from Zendesk.
Hello! My name is Genevieve Blanch, and I'm the Marketing Manager at RefinedWiki, creators of apps to give teams the tools to customize Atlassian platforms. Currently, 44% of the tech team at Re...
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