Could anybody kindly tell me whether it's possible to manipulate JIRA issue's Status (execute a transition from one workflow state to another) in response to a custom ZenDesk field being set to a particular value, using only functionality provided by ZenDesk integration or by other plugin available in OnDemand hosting (i.e. without having to resort to writing a Jelly script or a custom code utilising one of JIRA APIs)?
ZenDesk integration plugin refuses to accept a 'write-to' mapping of the Status field on account of it being read-only.
Based on what I've read so far I'm guessing that the answer is no, but I'd like to hear a definite confirmation from someone more knowledgeable.
Hopefully this will help those who also happen to be pondering this question: I have now received confirmation from Zendesk support that updating JIRA Issue Status is not possible using only functionality provided by connector plugin.
The solution I had to resort to was:
Version of Zendesk for JIRA plugin where this limitation was observed (latest available at the moment of writing) is 2.2.2.
In case you're thinking 'why not use event listeners' - see my other question: Issue Updated event not generated on update coming from Zendesk.
It started as any story starts, on a normal, rainy day. Admin meets App, and her name was Klok2, and like any first relationship we were both trying to make it work but neither one knew what...
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