Mandatory 'Account' field from Tempo Add-In cannot be inserted

We use the Tempo 'Account' field Add-In, which fills a dropbox on the Jira issue form with accounts from tempo, and inserts the selected value into a custom field in the issue.

When I use Excel Connector for Jira, the 'Get Issues' operation puts nothing in the field.  Any attempt to add an issue identifies that column as mandatory.  However, nothing I enter satisfies the requirement.

We are currently trialing the product in our dev environment, but if we can get past the problem, we'll put it into our production environment and purchase a license for 250 users.  Please help, as this is currently a deal killer.

It seems to work fine if the Tempo 'Account' field Add-In is configured to render its control as a non-mandatory field on the issue form.  This, however, is unacceptable for our purposes.

1 answer

Nevermind.  Found the solution in the 'Related content' that appeared after I pressed submit on my question.

Link to Solution

Nice!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

77 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you