Mandatory 'Account' field from Tempo Add-In cannot be inserted

We use the Tempo 'Account' field Add-In, which fills a dropbox on the Jira issue form with accounts from tempo, and inserts the selected value into a custom field in the issue.

When I use Excel Connector for Jira, the 'Get Issues' operation puts nothing in the field.  Any attempt to add an issue identifies that column as mandatory.  However, nothing I enter satisfies the requirement.

We are currently trialing the product in our dev environment, but if we can get past the problem, we'll put it into our production environment and purchase a license for 250 users.  Please help, as this is currently a deal killer.

It seems to work fine if the Tempo 'Account' field Add-In is configured to render its control as a non-mandatory field on the issue form.  This, however, is unacceptable for our purposes.

1 answer

Nevermind.  Found the solution in the 'Related content' that appeared after I pressed submit on my question.

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