Logging non-billable hours


I am wondering what is the recommended approach to log non-billable hours such as various interruptions, meetings, unexpected support tasks and what not? The goal is to have employees log all "worked hours" in a week but on the other hand, they do not always fit into JIRA project issues.


1 answer

Although the recommended approach is specific to everyone's internal workflows, there are some general ways to tackle this problem.

The spent time to log must be assigned to one JIRA issue (of a JIRA project). If the time is not specific to an existent project, you can create a new one with a name like "Internal".

No matter in which project employees log their time, with ictime one is able (or must) select an activity type (depending on how the plugin is configured). The list of activity types is configurable by an administrator. Additional to that, ictime comes with a configurable checkbox option "No charge" and a text field for details, which can be checked by any user.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 13, 2019 in Marketplace Apps

Marketplace Spotlight: Marketing apps for Confluence to keep your teams working on the same page


246 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you