Linking tickets

Is it possible to link a issue via email,

so when im emailing in to create a new ticket, could i make it a child of a already existing ticket for example

@parentof=ICT-123

I have done some searching but couldnt find anything useful

2 answers

1 accepted

Yes, JEMH can do that! To create an issue that is a subtask of another issue, use the parentIssueKey Directive (see Supported Fields)

@parentIssueKey=ICT-123

Andy sorry to be a other but the "Supported Fields" link you have posted is broken.

Andy sorry to be a bother but the "Supported Fields" link you have posted is broken.

Thanks andy, @parentIssueKey didnt actually do what we wanted but the @linkto was what we needed to make tickets a parent of or child of.

Brilliant Thanks!!

Hi Brian,

I don't believe it is possible to do this via email, but I believe that you could use JIRA's REST API to remotely manage tickets and this would provide similar functionality to managing them via email. You can read about using the REAT API in our documentation on the subject: https://developer.atlassian.com/display/JIRADEV/JIRA+REST+APIs

All the best,
John

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Apr 10, 2018 in Marketplace Apps

Learn about how Stefan K. built one of the *first ever* Marketplace apps

In this post you will discover more about the evolution of K15t software, some big topics they're currently focusing on in the app space, and a rare (not not funny!) photo of founders Mike Cannon-Bro...

13,073 views 11 24
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you