Linking tickets

Is it possible to link a issue via email,

so when im emailing in to create a new ticket, could i make it a child of a already existing ticket for example

@parentof=ICT-123

I have done some searching but couldnt find anything useful

2 answers

1 accepted

This widget could not be displayed.

Yes, JEMH can do that! To create an issue that is a subtask of another issue, use the parentIssueKey Directive (see Supported Fields)

@parentIssueKey=ICT-123

Andy sorry to be a other but the "Supported Fields" link you have posted is broken.

Andy sorry to be a bother but the "Supported Fields" link you have posted is broken.

Thanks andy, @parentIssueKey didnt actually do what we wanted but the @linkto was what we needed to make tickets a parent of or child of.

Brilliant Thanks!!

This widget could not be displayed.

Hi Brian,

I don't believe it is possible to do this via email, but I believe that you could use JIRA's REST API to remotely manage tickets and this would provide similar functionality to managing them via email. You can read about using the REAT API in our documentation on the subject: https://developer.atlassian.com/display/JIRADEV/JIRA+REST+APIs

All the best,
John

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Jul 25, 2018 in Marketplace Apps

Jira Cloud and Bitbucket Cloud Integration with Microsoft Teams

One of the newest products in the Microsoft family - Microsoft Teams,  is a chat-based hub for teamwork that integrates all the people, content, and tools your team needs to be more engaged and ...

718 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you