Linking Jira and ServiceNow

Having recently replaced Rally with Jira Cloud within our Development area and Confluence for Knowledge Management we are looking at how to integrate these with ServiceNow.

There are no reviews for the plugin from ConnectAll so I am looking for information about peoples experiences etc and real world application.

1 answer

I don't have an answer yet, but we are looking to implement the ServiceNow Connector for Jira as well. I've reached out to the developer (go2group) to obtain pricing information because I have been unable to find that.

After trying out the cloud JIRA trial, we implemented JIRA Server a few months ago. I did make contact with representatives from go2group and we discussed how the connector works and pricing.

Basically you need to purchase ConnectALL core which was quoated as $3000 (annual). Then you add specific connectors to that. We would need the JIRA Adapter ($2200 annual) plus the Service Now Adapter ($8000 annual).

So the cost is not insignificant, especially when compared to Atlassian products. 

As yet, we have not made a decision on implementing ConnectALL. For now we have both systems continuing separately, with Service Now handling more of the user issues and JIRA more of the project and new development items. In some cases we manually create a JIRA issue and close the initiating Service Now incident.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 13, 2019 in Marketplace Apps

Marketplace Spotlight: Marketing apps for Confluence to keep your teams working on the same page


254 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you