License mail stuck in SPAM filter

[Johan H]

Hello,

The mail containing free license for JIRA Gantt chart got stuck somewhere in my company s SPAM filter. I tried to resend it using another mail address but i get this error message.

"xxxxx" from your company have already applied the Evaluation & Free license

Any suggestions?

[Johan H · Accepted solution]

I contacted their support and got the licensed emailed manually to me.

[richie_gee]

Hi there,

I think it is best for you to reach out for their support platform directly

https://marketplace.atlassian.com/plugins/com.soyatec.jira.plugins.jira-ganttchart-project/version/566/support

But to prevent this from happening again, you will need to redefine your spam filter.

Hope this helps