Jira is becoming unresponsive due to massive request from JQL

we are experiencing issues with Jira, we contacted support and they provided the below input.

Can you please check and get back to us asap, as we cannot have any stability issues with Jira.

 

Felipe van Schaik Willig [Atlassian]

22/Sep/16 8:39 PM

Thanks for letting us know right away, Walid.
I've taken a heap dump from JIRA while it was out and analyzing its most active requests I can see that all of them are from the JQL Search Extensions for JIRA plugin, see:

Listing all active requests
1474575876528, http-nio-3008-exec-139, /rest/api/2/issue/23847/properties/jql-search-extensions?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIwMjYyM2U5YTg5ZDAyNzhiZGViMDgwYjVkNmQwMzA1OTUzOGEzYzBhOGM0MzM5YjIyMzMzOGYyODlhNzkxNjM2IiwiaXNzIjoianFsLWV4dGVuc2lvbnMiLCJleHAiOjE0NzQ1NzU5MzcsImlhdCI6MTQ3NDU3NTc1N30.pblwFaogp3kDyekzpqH0iOQjiZFORnPlktxKv5ypoiA
1474575757667, http-nio-3008-exec-137, /rest/api/2/issue/23817/properties/jql-search-extensions?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1ZTRhYmZhMmViZWU5ZmQwODgxMTBhNmYwNTlhMjlmZmI3ODRlMjE5NTA5ZDBlOTAzY2MwYTVhYzg0ODc3YjhlIiwiaXNzIjoianFsLWV4dGVuc2lvbnMiLCJleHAiOjE0NzQ1NzU5MzcsImlhdCI6MTQ3NDU3NTc1N30.irJfAmOAtZlbOsAjF8Rw4os9cawRvJvacYesa9KuGoM
1474575757660, http-nio-3008-exec-138, /rest/api/2/issue/23838/properties/jql-search-extensions?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJkYjM1ZmM1ZGU5OWM1Mjc0Y2ZhOTdjZjliODY3ODg0M2U5ZmYwZmQ5ZTJiMjhmNDFlOTg4NTA0MjcyODM3NDQ1IiwiaXNzIjoianFsLWV4dGVuc2lvbnMiLCJleHAiOjE0NzQ1NzU5MzcsImlhdCI6MTQ3NDU3NTc1N30.A0vcLqr0INgG71Fqf5RVAOfInO7mjEZUdvWDmPZSY3Q
1474575876528, http-nio-3008-exec-136, /rest/api/2/issue/23845/properties/jql-search-extensions?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1MWY2ZWU3YWJkZWMzYTQxZjEwZDkyMDYzZTgzNzIzYjNkZGZjMTM5ZmU0ZTY1MDBlZWFhZDU0NWY3MTJlMDZmIiwiaXNzIjoianFsLWV4dGVuc2lvbnMiLCJleHAiOjE0NzQ1NzU5MzcsImlhdCI6MTQ3NDU3NTc1N30.dNQCAQkbNam8wvA5lktRM9NJtst8obve1c2iW3t0qB0
1474575876531, http-nio-3008-exec-135, /rest/api/2/issue/23816/properties/jql-search-extensions?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJkYmM0MTE2MzFjMjExNDI5OGYxN2VkYWI0MDAyOTVkNmE0NGM3N2ZkNDRmNWRlNjBiMDc2MTk3NzIyMDg2ZjUzIiwiaXNzIjoianFsLWV4dGVuc2lvbnMiLCJleHAiOjE0NzQ1NzU5MzcsImlhdCI6MTQ3NDU3NTc1N30.m_4NFC2fvyBnQglSyr0HvL17Jk3M5qyx6ngvplVrdw8
1474575876550, http-nio-3008-exec-134, /rest/api/2/issue/23826/properties/jql-search-extensions?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJlMGZiODQ2ZTJhNzVmZDU5YWVjNzQ0ZWMyNWVjMGFiYmI3ZTBmZTk5ZjRlYzRjZTBkODZmZWE3OGFiYjgxZTNlIiwiaXNzIjoianFsLWV4dGVuc2lvbnMiLCJleHAiOjE0NzQ1NzU5MzcsImlhdCI6MTQ3NDU3NTc1N30.ADTWMVkcoT0rocyzDuYPZ2dFy38NbF4c_P4bSBa5AHk
1474575876530, http-nio-3008-exec-133, /rest/api/2/issue/23850/properties/jql-search-extensions?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI5NzNhM2ZhYzQxN2JlODZmNDU5NDgxOTFhMWZlYTEwOWJiNjg0YjcwMjZhNjJhMmI3M2ZmMGI5Y2E4N2ViM2YyIiwiaXNzIjoianFsLWV4dGVuc2lvbnMiLCJleHAiOjE0NzQ1NzU5MzcsImlhdCI6MTQ3NDU3NTc1N30.7GcrZxZUgyDTeN9QCcRTcqdiZ-DD8mzcDcdzEQy3BlQ
1474575876591, http-nio-3008-exec-132, /rest/api/2/issue/23843/properties/jql-search-extensions?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI4MmQ1YzU3MDZmYWJhN2MwNTYxNzg0ZjNiYTM1MDg4M2JkMTY0M2I0MzBlMWFlNjI2NmQ4NWFmM2RmMGZjMjRiIiwiaXNzIjoianFsLWV4dGVuc2lvbnMiLCJleHAiOjE0NzQ1NzU5MzcsImlhdCI6MTQ3NDU3NTc1N30.jwqsoffGs5Wp0S9dPxaBBFS7kHCZlogosdrvWQ5BDdc
1474575876653, http-nio-3008-exec-131, /rest/api/2/issue/23853/properties/jql-search-extensions?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJhZDQ0Y2NkYjJmNDQwZDkzNDE2MDk2NThkMTg5ZDI5OGQyZDc2ODVmNmYzNTQ5YzI1ZDBlMzA3ZDIzOTJiOGQ5IiwiaXNzIjoianFsLWV4dGVuc2lvbnMiLCJleHAiOjE0NzQ1NzU5MzcsImlhdCI6MTQ3NDU3NTc1N30.JXuBBM6D-8bpbkZPjOoQnSqeV3x-wShk6owPFizrgIk
1474575876537, http-nio-3008-exec-130, /rest/api/2/issue/23834/properties/jql-search-extensions?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3ZmI0NTEzNTg2NzJhMjAwNDk1ZDE5OGRhOWIwZjVjNWM3OGIwODVjYjYyNzJiZDhkMDAzZjE4NTVhMWY3ZmJlIiwiaXNzIjoianFsLWV4dGVuc2lvbnMiLCJleHAiOjE0NzQ1NzU5MzcsImlhdCI6MTQ3NDU3NTc1N30.Jgt0NSCa__m7h8rEJTq0XLzS1zKbmIpjWBR86DELnnY
1474575757668, http-nio-3008-exec-126, /rest/api/2/issue/23836/properties/jql-search-extensions?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1NjYxMGU5MzhhZGUwZDNlNzc0NTFjNjdlNTE2ZTY5YzUzNDcxNzVhYzM4ODk2MjkxZGY1YjY3ODljMTExMmU3IiwiaXNzIjoianFsLWV4dGVuc2lvbnMiLCJleHAiOjE0NzQ1NzU5MzcsImlhdCI6MTQ3NDU3NTc1N30.Uzi3tRHgQ-TwZaUhGVbiTsgI1z5KXt93R48pyE4FFec
1474575876549, http-nio-3008-exec-122, /rest/api/2/issue/23827/properties/jql-search-extensions?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3ODRjNmJiZmU4YjE1ZTA4N2JiZmY4Y2MxYzljYzA3OThjNDFjY2ZlYjI4ZTcwZjFmMTZhMTIzNzdhNzY5ZTUzIiwiaXNzIjoianFsLWV4dGVuc2lvbnMiLCJleHAiOjE0NzQ1NzU5MzcsImlhdCI6MTQ3NDU3NTc1N30.JJeJQsNAuAj2MvQZfirt_DXvV9esXaejUsGXld8IVxA
1474575876441, http-nio-3008-exec-118, /rest/api/2/issue/23825/properties/jql-search-extensions?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI4NGIyMDNmN2NiMGFiODc0ZmRmNTE4NTAyNTk4NTNmY2ZjMzY2Y2NmODk3NmE4YmJkZjYyMTc1ZjJkOWY4ZTQ4IiwiaXNzIjoianFsLWV4dGVuc2lvbnMiLCJleHAiOjE0NzQ1NzU5MzcsImlhdCI6MTQ3NDU3NTc1N30.R37oWb1ckSbk11QNQLRBxyMd1hVHoqQFk9WNE-rNXvo
1474575876538, http-nio-3008-exec-101, /rest/api/2/issue/23837/properties/jql-search-extensions?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmMDVjMDhlNjI4ZDFkZjljNGI3M2M2MDM5YzcyMDJjYjg0ZjBjYmQ0ODE0ZjQyMDRhOGZkYjYwN2U0ZGQwNTc4IiwiaXNzIjoianFsLWV4dGVuc2lvbnMiLCJleHAiOjE0NzQ1NzU5MzcsImlhdCI6MTQ3NDU3NTc1N30.u1qyFxgUj96EfF7qDQO5EW811TC8F9VqIxV8qSAQYFM

All plugins access JIRA from REST as well and this is certainly the cause of this problem as I can see almost 1500 requests being made since 13:37 UTC:

# grep -c /rest/api/2/issue /data/jirastudio/apache/logs/access_log 
1438

I suggest you contact the vendor of this plugin to report that when you use their plugin JIRA is becoming unaccessible. You can contact them here:https://marketplace.atlassian.com/plugins/jql-extensions/cloud/support

Also, you can temporarily disable this plugin so you don't loose access to JIRA anymore.

-Felipe

Thanks,

Walid

 

3 answers

Hi Walid, can you send me your JIRA instance url?

Hey Walid,

I have checked that the addon is behaving correctly. There are some timeouts reported while accessing your instance in our monitoring system.

I'd like to respond in full by email but I don't have your contact. Can you contact our support email at support@queryf.com and I'll respond asap (UK London time)?

Thanks,

Daniel

 

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