Jira UserManager.getUserByKey works only for the first user directory?

I use the getUserByKey function of the UserManager in a scriptrunner groovy script to get an ApplicationUser instance. 

It seems that this works only for users in the first User Directory. Our first user directory is the Company Active Directory. The second one is the Jira internal directory. If I pass a user key from the internal directory to this function, it returns null. Do I have to use the UserSearchService in this case; the SDK documentation says nothing about this.


2 answers

1 accepted

0 votes
Accepted answer

I have changed my implementation to use UserSearchService instead of the UserManager. The UserSearchService.getUserByName function works with users of both directories

1 vote


I just checked it on my Jira verision (7.2.2). I put Active Directory first and Internal directory second. I can choose users from both user directories

Hi Alexey,

that's strange. I tried the following code in the script runner console:

import com.atlassian.jira.user.util.UserManager
import com.atlassian.jira.component.ComponentAccessor

def userManager = ComponentAccessor.getUserManager() as UserManager
def user1 = userManager.getUserByKey("my.user1")
assert (user1)
def user2 = userManager.getUserByKey("my.user2")
assert (user2)

my.user1 is a regular user account in the active directory. my.user2 is a technical user account in the internal Jira directory (the secondary user directory).

The first call results in a valid user1 object. user2 contains null and the assertion fails.

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