JQL never return any issues in Escalation Service (Scriptrunner)

[Benoit Cantin]

Hi,

I'm trying to build an Escalation Service in Scriptrunner.  The JQL I'm usign looks like this:

Project = PROJECT AND status changed FROM (Open, "IN PROGRESS", "REWORK NEEDED", CLOSED, "IN TEST") TO (Resolved) AFTER -1w

The query is returning some results in the Navigator but when I do "Run Now" in the Escalation service window, I always get "Number of issues returned by query: 0".

I've also tried a very simple JQL and it does the same so I don't think the query is the issue.

Is it possible that Scriptrunner doesn't have permission to access issues in my project?

Any thoughts?

Regards,

Ben

[Alexey Matveev · Accepted solution]

When you setup an escalation service there is a field called As User. In this field you should set a user, who can see issues, returned by your JQL query.

[Benoit Cantin]

Oh darn...I knew this was something stupid...It worked.  Thanks!