JQL for last commenter

Hi there,

Is there any way I can find out, which tickets are currently assigned to the last commenter?

Motivation / Assumption: if someone makes a comment, it is probably a question. And in order to be answered quickly, the ticket should better be reassigned to someone who shall answer the question. I would like to review the tickets, which are assigned to the person who last commented.

I've got ScriptRunner installed, but couldn't make up anything with the methods it provides.

Thanks + Cheers - rene

2 answers

By JQL it is not possible out of the box. You can use a plugin like "Essential Custom Fields for JIRA" which has a custom field for last commenter ( https://marketplace.atlassian.com/plugins/com.primefieldsoftware.jira.essentialcustomfields )

This field is also searchable.

0 votes

This is not really an answer, but an alternative approach - automate instead of report.

You'll find a "last commenter" plugin helpful for your reporting, but JQL doesn't really have a way to say "and last commenter == assignee"

I use a slightly different approach:

  • Design the workflow so that it has explicit transitions for things like "user is not happy with resolution" or "user has more questions"
  • Add a custom user field like "resolver"
  • On the "resolve" type transition, copy the current user into "resolver" with a post function
  • On the reopen/question functions, copy "resolver" into "assignee"
  • Users will often comment instead of using these transitions, so, add the Jira Toolkit's "auto transition listener" and set it up to use the reopen/question when there's a comment (that's actually what it was written for!)

There's variations on that - a far more simple approach than "resolver" is to use the function "assign to last developer" (Jira misc workflow extensions plugin I think), or be a bit more clever and write a script-runner post-function that can implement your "new assignee should be" logic.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Marketplace Apps

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,355 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you