JIRA crashes when project role tab is accessed.

We recently started having issues with the Project Role Tab plugin. When it is accessed (Chrome, IE, Firefox) it kicks off the process but gets caught up and eventually the application just dies and the browser must be shut down.

We recently upgraded to JIRA 7.2.3 which is known to have some issues in relation to the return of Users in mentions, watches, assignments, etc.  Some of our projects have 4000-5000 individuals in users and developers roles so it is definitely returning a lot of users when it does work which happens on occasion. The last time I tried I happened to notice that waiting for secure.gravatar.com was displayed over and over again at the bottom until it finally just hangs.

1 answer

This widget could not be displayed.

Sorry to hear that you have problems with JIRA Project Role addon. Do you also have projects with lower number of users? Is the page loaded fine for these projects with less users? (If you don't have such a small project, could you create one and test it?)

Have you thought about updating to JIRA 7.2.6? There are bugfixes included in this release related to problems with number of users. https://confluence.atlassian.com/adminjira/jira-platform-releases/jira-7-2-x-platform-release-notes#JIRA7.2.xplatformreleasenotes-7-2-67.2.6-7December2016

Best regards,
Holger

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Jul 25, 2018 in Marketplace Apps

Jira Cloud and Bitbucket Cloud Integration with Microsoft Teams

One of the newest products in the Microsoft family - Microsoft Teams,  is a chat-based hub for teamwork that integrates all the people, content, and tools your team needs to be more engaged and ...

718 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you