JIRA comment character limit vs. JEMH configuration

Dear community,

I'm actually setting up the JEMH for JIRA in our company, but I have a problem with one configuration part of it: "Loop detection > Issue comment limit". If I change this value to 100, I cannot save due to a problem with the following field "Issue description/comment max characters". The value is set to "0" (unlimited), which is the same configuration as in the advanced settings in JIRAs global configuration (jira.text.field.character.limit=0).

I get following error statement in the JEMH configuration:

issueCommentMaxChars: The issue comment character limit (0) must be greater than 0 and less than the system default [jira.text.field.character.limit=0]

Hah? That looks a little bit strange...

4 answers

0 vote

What version of JIRA are you using? 

What version of the JEMH plugin are you using?  

I ask because there was a documented bug on this in regards to that plugin in https://thepluginpeople.atlassian.net/browse/JEMH-5675

But this appears to have been fixed in the 2.1.14 release of that plugin.    So if you're using a JIRA 7.3.x or higher, you should be able to simply make sure your plugin version is 2.1.14 or higher to resolve this.  But if you're using JIRA 7.2.x or before, you will probably need to upgrade JIRA first before you can install an updated plugin to address this error.

Hi All,

Andrew has linked to the correct bug ticket relating to the behaviour you describe. The linked bug was resolved in JEMH 2.1.14 and above (compatible with Jira 7.3 onward).

Please make sure you are running the most recent version of JEMH available to you, if you are experiencing this bug on a version of Jira pre 7.3 we may be able to backport a fix for the bug into the JEMH branches for other Jira versions.

Please reach out to our customer support for further questions: The Plugin People - Jira

Kind Regards,


Hi Mischa,

Please upgrade to the latest version compatible for your JIRA (at this time for 7.3 this is currently 2.1.26).


Dear all,

thank you for your support. I changed the value of the system defaults to 32767 chars due to the fact that we use an add-on for Excel exports also, which is supporting not more than 32676 chars as well. So after changing the value, saving was not a problem any more.

Nevertheless I'm going to update the JIRA.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Published Apr 19, 2018 in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

366 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you