JIRA Suite Utilities - Can't enable?

I downloaded JSU v. 1.3.1 for use with JIRA 5.1.3. It wouldn't even load as-is. I unzipped the JAR file and had to add the project key, name, description, and version into the plugin manifest. I zipped it back up and at that point, it would at least load. Now, however, I cannot enable any of the modules. When I go to Admin -> Plugins -> JIRA Suite Utilities and click "Enable" to enable all modules, it spins and fails with "The call to the JIRA server did not complete within the timeout period. We are unsure of the result of this operation." and my log file says:

2012-09-19 16:17:23,808 http-8080-6 INFO user 976x411x1 1qt3y58 /rest/plugins/1.0/com.googlecode.jsu-key [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.googlecode.jsu], 0 seconds remaining

2012-09-19 16:17:24,808 http-8080-6 INFO user 976x411x1 1qt3y58 /rest/plugins/1.0/com.googlecode.jsu-key [atlassian.plugin.manager.DefaultPluginManager] Disabling com.googlecode.jsu

2012-09-19 16:17:24,824 http-8080-6 ERROR user 976x411x1 1qt3y58 /rest/plugins/1.0/com.googlecode.jsu-key [atlassian.plugin.manager.PluginEnabler] Unable to start the following plugins due to timeout while waiting for plugin to enable: com.googlecode.jsu

1 answer

Hi Erin,

JSU 1.3.1 is compatible with JIRA 5.1.3 and I have never seen such problem.

Have you tried to install it trhough the UPM?

1 - Download the plugin .jar file;

2- Go to UPM and use the install option.

Let me know how it goes.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 30, 2018 in Marketplace Apps

Three tips for boosting your board's efficiency with Story Maps

Trello is one of the most effective tools for driving your sprints. It's customizable for every Agile team and product owners and Scrum masters (SM) love it. However, Agile teams often struggle with:...

850 views 2 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you